JX Tactical will accept holster returns within 30 days of delivery for manufacturer defects. This policy is maintained for all models of JX Tactical holsters including OWB, standard IWB, and Fat Guy IWB models. We are unable to accept returns for reasons other than manufacturer defect.
If you need to return an item as a result of manufacturer defect, please Contact Us with your order number and details about the product you would like to return as well as a photograph or video, if possible. We will respond quickly with instructions for returning items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
*Domestic Shipping to addresses within the US and Territories:
- $0.01 - $74.99: $5.00 Flat Rate USPS First Class shipping
- $75.00 and over: Free USPS First Class shipping
*Canadian Orders shipping costs are determined based on weight at checkout.
*International Orders (other than Canada): Please Contact Us for shipping costs and estimated delivery times.
Additional fine print regarding shipping: Once your order has been packaged for shipment, you will receive an email with the USPS tracking number. USPS is experiencing unprecedented shipping volumes and limited employee availability causing possible delays in service as a result of COVID-19. JX Tactical cannot, and does not, make any guarantees for USPS delivery times. Once USPS tracking states that an item has been delivered, JX Tactical is no longer responsible for the transport and delivery of the item. Should your item show as delivered, but you are unable to locate the item, we suggest that you contact your local postmaster or postal carrier and/or review the lost package guidelines at www.usps.com to assist in locating a package that has been marked as delivered. Should your order arrived damaged, please retain the packaging and contact us as soon as possible.